Terms & Conditions

Terms and Conditions
Clients must read, understand, and agree to the following before any transactions occur.

Consent to Terms and Conditions
Access to and use of the services of HILLCLIMB DESIGN, LLC dba LUXXE TRAVEL. (“LUXXE TRAVEL” and/or “our”) and our website is subject to acceptance of these terms and conditions (“Terms and Conditions”). By accessing, using or obtaining any content, products, or services through our offices or through our website, you, the purchaser and/or traveler (“customer” and/or “you/your”) agree to be bound by these terms. If you do not accept all of these terms, then please do not use our services or our websites. These terms and conditions govern the relationship between LUXXE TRAVEL and you, the Customer. No alterations to these terms and conditions may be made by any LUXXE TRAVEL employee, authorized representative or agent, unless in writing by an authorized officer of LUXXE TRAVEL.

This agreement is governed by the laws of the State of Washington, USA. You hereby consent to the exclusive jurisdiction and venue of courts in King County, Washington, USA, in all disputes arising out of or relating to travel bookings with LUXXE TRAVEL, including the use of the LUXXE TRAVEL Website. Use of the LUXXE TRAVEL Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the customer and LUXXE TRAVEL with respect to travel bookings made with LUXXE TRAVEL by any means accessing such information, including its’ Website. It supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and LUXXE TRAVEL with respect to communications with LUXXE TRAVEL, including the LUXXE TRAVEL Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.

Seller of Travel
LUXXE TRAVEL is a registered seller of travel in Washington State Seller of Travel #602992426.

Passports, Visas, Immunization Requirements
The travelers are solely responsible for checking their passport expirations, verifying the entry requirements for their destination, and applying for any necessary visas. Valid passports are required for all international destinations. Please note that many destinations require your passport to be valid 6 months after the date of your return.

It is each traveler’s responsibility to make certain that they have proper immunizations before travel – please see your health provider for advice. The CDC website has a list of required immunizations and/or other health notes for each country.

Each foreign country holds different views of past criminal offenses – if you have a current or past offense, please contact that country directly for entry and exit requirements. Travelers with DWI or DUI records should check whether current rules exclude admission to foreign destinations. As an example, Canada often denies entry to travelers with a DUI conviction. LUXXE TRAVEL feels it is an invasion of privacy for members of our staff to make such an inquiry and these requirements remain the traveler’s responsibility. For further information, please visit the U.S. State Department web site: https://travel.state.gov/content/travel.html

Checkin & Departure Responsibilities
It is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure for international flights. It is the traveler’s responsibility to reconfirm flight times at least 24-72 hours prior to scheduled flights. Luxxe Travel does not assume responsibility for any air or schedule changes. Certain countries require departure taxes that require payment in cash. *Recommended check in times are subject to change without notification. It is the traveler’s responsibility to remain abreast of changes in conditions or airport rules that might require earlier arrival times. This information can be found on the airline website when entering your confirmation number.

Financial Terms
Clients are responsible for ascertaining any foreign transaction fees on their debit or credit cards. LUXXE TRAVEL t is not responsible for any foreign transaction fees that occur when making payments to vendors located overseas.
Quotes given in Euros or other foreign currency will have an estimate of the USD equivalent, which will be accurate on the day of the quote. LUXXE TRAVEL is not responsible for any fluctuations in the exchange rate between quoting and charging the transaction.

It is the traveler’s responsibility to note the final payment dates and plan accordingly. LUXXE TRAVEL will make every effort to contact the traveler with reminders; however, LUXXE TRAVEL is not responsible for missed payment dates when the traveler is unresponsive. *Suppliers may have deadlines of 5 pm, 9 pm, or midnight for their cutoff dates. It is the traveler’s responsibility to take this into account and not assume that their payment meets the deadline. Any cancellations that result from the travelers’ missing final payment are the travellers’ responsibility and reinstatement may have additional costs.

Group Bookings
When travelers do not live at the same address, the travel agent will correspond with the initial group leader (the person who made the first contact) throughout the quote process.
The group leader will be responsible for communicating the details of the quote and/or any agent questions to the rest of the group.
The travel agent is not responsible for any dissatisfaction with the itinerary by group members: the group leader accepts responsibility for checking the itinerary. By agreeing to move forward with the deposits, the group leader acknowledges that all parties have been informed of necessary details.
All quotes assume that travelers will arrive at destinations together. If travelers arrive separately on different flights, they will be responsible for the additional cost of airport transfers.

Trip Documents
Travelers will receive their travel vouchers through email or through the postal service, depending on the trip type. Trips booked within 30 days of departure may be limited to email documents only.

Last Minute Bookings
Bookings made within 30 days of travel may incur a Rush Planning Fee in addition to any usual Planning Retainer Fees. LUXXE TRAVEL will inform travelers of this fee before moving forward with a quote. Travelers traveling within the next 30 days may be asked to submit copies of their passport and a client demographic form before LUXXE TRAVEL moves forward with a quote.

Limited Liability
LUXXE TRAVEL is not responsible nor liable for any error, omission, injury, property loss, accident, act of terrorism, disappointment, or any other unforeseeable event. LUXXE TRAVEL is not responsible for missed connections, schedule changes, aircraft changes, or trip interruption. It is the traveler’s responsibility to have proper travel documents for all trips including but not limited to vouchers, passports, visas, marriage licenses, or birth certificates. Travel insurance should be purchased to protect you in these circumstances. Change and cancel fees may apply. Hotel and tour operator fees may apply at the time of a change or cancellation of existing schedule. PLEASE NOTE: all rates are subject to change without notice until deposit is made.

Cancellation Fees and Non Refundable Payments
All cancellation fees/penalties are from the supplier/vendor/hotel. It is the traveler’s responsibility to review the terms and conditions on their invoice.
The traveler agrees that the term “non-refundable” in any quotes, bookings, or invoices means that the booking cannot be refunded under any circumstance, including for reasons of pandemic, war, force majeure, or other unforeseeable events. The traveler waives their right to sue or institute a credit card dispute or “charge back” to LUXXE TRAVEL or its partners for said penalties, fees, or real or alleged damage related to non-refundable deposits/payments or any other transaction. LUXXE TRAVEL must be reimbursed by the client for any financial penalties incurred due to credit card “chargebacks”.

LUXXE TRAVEL does not “keep” payments on behalf of clients. When a traveler submits a credit card authorization, the travel agent makes the payment directly to the hotel, cruise, tour, or activity vendor. The travel agent never receives monies directly from the client except for the Planning Retainer/Service Fee and/or Rush Planning Fee if applicable.

Travelers’ Responsibility to Communicate
The travel agent is not liable for any errors or omis​​sions arising from travelers’ significant delay in responding to requests for necessary information including but not limited to:

-Airline schedule needed to book appropriate transfers
-Payment deadlines
-Customized suggestions for excursions or inquiries if services are needed​

LUXXE TRAVEL reserves the right to decline to book optional services when information is not received in a timely manner.

Limitations for Concierge and Optional Services
LUXXE TRAVEL is not liable/responsible for any reservations the client has made directly with the resort/hotel/tour company/ship, such as: dining reservations, concierge requests, upgraded rooms/airline seats, independently booked tours, private guides, and so on. In certain circumstances, LUXXE TRAVEL may assist with restaurant recommendations and/or limited reservations for special events. In the event that the traveler cannot attend these events once their trip has begun, the traveler is responsible for contacting the in­-country partner to cancel or change the reservation themselves. LUXXE TRAVEL will do its best to assist but is not liable for any cancellation fees or delay in processing changes/cancellations.

Gratuities and Additional Fees
Wherever possible, LUXXE TRAVEL will attempt to inform the client of any additional costs such as hotel taxes payable upon check in or resort fees. Hotel taxes may appear on travel vouchers at time of confirmation, and are not always able to be shown during the initial quote.
LUXXE TRAVEL is not responsible for any omissions of additional fees during the quote process. These types of fees include:

-Gratuities to guides, hotel staff, or drivers
-Mandatory onboard service charges/gratuities for cruises
-City taxes payable directly at the hotel (very common in Europe)
-Costs for transport to/from the airport if traveler did not include transfers in quote
-Breakfasts or other meals at hotels unless they are specifically included in quote

LUXXE TRAVEL is not responsible for any increases due to fuel surcharges, government imposed taxes/fees or supplier-imposed increases.

Privacy Policy / Use of Personal Information
In this section, “you” refers to the traveler/client and “we” refers to LUXXE TRAVEL.
If you do choose to provide your personal information, we will not willingly share your information with companies outside our organization, except as described in this Privacy Policy. You may at times receive communications from us related to products and services that we believe might interest you. While we believe these services may enhance your time spent at the Sites, you will at all times have the option and ability to opt out from receiving these communications by specifically choosing to do so via a link which will be provided within emails that we send to you. We may disclose total aggregated user statistics in order to describe our services to potential advertisers, other third parties, affiliate companies, and for other lawful purposes. The informationwe gather from you may be used in several ways, either now or in the future, to gain a better understanding of our Sites’ users and their usage pattern as a whole, for site administration and troubleshooting, to process transactions, contest entries and other matters you initiate, to identify preferences in content and advertising, to target editorial, advertising or other content (such as promotions, special offers or other content) I think might be of interest to you.We may also use information we gather from you to communicate changes and improvements to my website or any registration you have made.
We do not give away, sell, rent or lease any users’ personally identifiable information to any merchant, advertiser or web publisher.
We reserve the right to disclose personal information when needed to comply with the law or a legal process, cooperate with investigations of purported unlawful activities, to identify persons violating the law, or to enforce our Terms of Use. You are responsible for reviewing the privacy statements and policies of other websites you choose to link to or from our website, so that you may understand how those sites collect, use and store your information.We are not responsible for the privacy statements, policies or content of any other websites. Websites containing co-branding (referencing my name and a third party’s name) contain content delivered by the third party and not us.
We may use third party applications to manage your information. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies. We currently use the following third-party service providers
Formidable Forms (the system through which you are signing this contract)
Cruise and tour companies’ direct booking software (examples include, but are not limited to: OneSource with Princess Cruises, CruisingPower with Royal Caribbean, etc).
We must give the tour provider / travel partners your private information such as your name, date of birth, and state of residency in order to complete your bookings. Your email and/or telephone may also be required by certain travel providers

At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time.

Additional Disclosures
Luxxe Travel is not the source or supplier of the travel services requested and acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, ground transportation and other companies providing accommodations, transportation, and/or other services. Each of these suppliers is an independent entity with its own management and is not subject to Luxxe Travel.
Luxxe Travel shall not be liable for any accident, injury, property damage or personal loss to client or to those traveling with Client in connection with any travel services we have booked, including but not limited to acts of God, weather conditions, natural disasters, acts of governments or other authorities, wars, civil disturbances, riots, strikes, epidemics, acts of terrorism, breakdown in equipment, theft, delay, fuel increases or cancelation or change in intinerary or schedules.
Client acknowledges and accepts that there are canceling policies, change fees and penalties that apply to my travel plans and services as set by travel suppliers. If for any reason my credit card charges are later declined, reversed or LUXXE TRAVEL is unable to receive payment for the travel plans and services, I acknowledge that this is a binding contract and LUXXE TRAVEL will be entitled to recovery, including reasonable attorneys fees in connection with collection.

Force Majeure
“Force Majeure” means, in relation to LUXXE TRAVEL, any circumstances beyond the reasonable control of LUXXE TRAVEL, (including, but without limitation, acts of God, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance, requisition, sickness, quarantine, government intervention, weather conditions, defects in machinery and vehicles, delay, wildlife, or other untoward occurrences).
LUXXE TRAVEL shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure.
If LUXXE TRAVEL, and/or any of its’ travel suppliers, are affected by Force Majeure, they shall be entitled to, and may in their sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip. Payment of any refund by LUXXE TRAVEL to you as a result of the non-performance of any obligations hereunder shall remain in its sole and absolute discretion, although LUXXE TRAVEL shall use its reasonable efforts to reimburse you where possible. However, LUXXE TRAVEL shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to LUXXE TRAVEL of the Force Majeure and applicable cancellation fees.
Regarding civil unrest, once LUXXE TRAVEL has investigated the prevailing situation, as it deems fit, it shall remain in LUXXE TRAVEL’S sole and absolute discretion whether to proceed with the trip. You may in such circumstances cancel the trip subject to each supplier’s terms and conditions.

Travel Insurance
Travel protection and insurance is strongly recommended to protect your investment. Unless specifically noted, travel insurance is not included in the cost of client’s itinerary.
LUXXE TRAVEL is not responsible for cancellation, emergency evacuation, accidents abroad, illness, lost luggage, flight mishaps, weather conditions, volcanic eruptions and thus recommends that you purchase available insurance coverage at an additional charge.
Please note many ‘adventure destinations’ such as the Galapagos and/or African safaris may require a minimum level of travel insurance.
A waiver may be required to refuse travel protection.
LUXXE TRAVEL may add travel insurance/protection to the booking and send the Description of Coverage to the client. The travel advisor is not authorized to answer specific questions about coverage. It is the client’s responsibility to contact the insurance provider if they wish to clarify the coverage before or after purchasing.

Alterations in Travel Plans
Alterations in itinerary may be necessitated for any number of reasons, including but not limited to severe weather at the sole discretion of LUXXE TRAVEL and subject to supplier terms and conditions. If a property, supplier, activity, or area is deleted for any reason, it may be replaced with a comparable one.

Customer Information